Monitoring - We are experiencing degraded service due to an ongoing issue with Amazon Web Services (AWS).
The product remains functional, but certain services and features are affected. The impacted features include: - Help Button Live Chat (Intercom) - Some Text Message Delivery (primarily outside the US)
While the interruption to these services is caused by an ongoing issue with AWS, we are actively working to minimize the impact.
Oct 20, 2025 - 09:09 EDT
Resolved -
The incident has been resolved, newly sent emails are now being delivered.
Oct 14, 18:12 EDT
Monitoring -
Our engineering team has completed the migration of email delivery to a new provider. All new emails sent from this point forward should be delivered successfully.
Oct 14, 17:21 EDT
Update -
The root cause of the issue has been identified as caused by our email service provider.
Our engineering team is actively exploring alternative solutions, including transitioning to a different email provider.
Oct 14, 15:13 EDT
Identified -
We identified the issue and are working with the email service provider to address it.
Oct 14, 11:58 EDT
Investigating -
We are currently investigating issues related to e-mail deliverability.
Oct 14, 11:52 EDT